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Customer Support & Help Center

We are here to assist you with CountFlow on iOS, iPadOS, and tvOS.

How Can We Help You?

Whether you have encountered a bug, have questions about iCloud sync, need help restoring a purchase, or want to suggest a new feature, we're ready to help.

Direct Email Support

Send our development team an email with your device model and iOS/tvOS version. We typically respond within 24–48 hours.

Email Support

Restore Purchases

Already purchased CountFlow Pro? Open CountFlow > Tap the ⚙️ Settings gear > Tap "Restore Purchases" to reactivate on any device.

Free across all your Apple devices

Apple TV Experience

Using CountFlow on Apple TV 4K? Control daily counts with your Siri Remote and activate Ambient Kiosk mode for full-screen dashboards.

Learn More

Frequently Asked Questions

How do I sync my counters between iPhone, iPad, and Apple TV?

CountFlow utilizes Apple's native iCloud (CloudKit) sync. As long as your devices are signed into the same Apple ID and have iCloud Drive enabled, your counters and daily logs will synchronize seamlessly in the background.

How are analytics calculated?

Each counter features its own dedicated Swift Charts analytics tab. You can toggle between 7, 30, and 90-day timeframes to see active days, daily averages, and best streaks specifically for that counter without mixing unrelated activities.

Is CountFlow Pro a subscription or a one-time purchase?

CountFlow Pro is a 100% one-time, lifetime purchase. There are no monthly fees, no annual renewals, and it includes Apple Family Sharing for up to 5 members.

What should I do if a counter isn't incrementing on Apple TV?

Use the Siri Remote clickpad or swipe to focus on the + or - buttons and press the clickpad center to increment or decrement. You can also press Play/Pause for quick actions.

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