Help & Customer Support

We are here to help you safeguard every receipt and warranty. Apple ID: 6823956977

How Can We Help You?

Whether you need assistance scanning a damaged thermal receipt, restoring your Vault Pro purchase, or sharing feedback, find help below.

Frequently Encountered Questions

• How do I restore my Vault Pro purchase?
  Open TicketBox Vault > tap Settings > tap "Restore Purchases". Ensure your device is connected to the internet and signed in with the Apple ID used to make the initial purchase.
• Why is the OCR scanner not detecting a faded receipt?
  Thermal receipts often fade under heat or sunlight. Flatten the paper on a dark, non-reflective background and ensure adequate indirect lighting. You can always tap on any detected field to manually adjust the merchant name, date, or total amount.
• How do I sync receipts between iPhone and iPad?
  TicketBox Vault uses your personal Apple iCloud via CloudKit. Ensure iCloud Drive is enabled in device Settings (Apple ID > iCloud > TicketBox Vault) on all devices. If something does not appear, open Settings > Sync inside the app to see the last upload, last download and the last error with its date, and tap the resync button to queue all your purchases again.
• How do I change when reminders arrive?
  Open TicketBox Vault > tap Settings > Reminders > Reminder time, and pick any hour between 7:00 and 21:00. Warranty alerts arrive 30 and 7 days before coverage ends, and return alerts 2 days and 1 day before the deadline. Alerts are cancelled automatically when you delete a purchase or mark it as kept or returned.
• How do I mark a purchase as kept or returned?
  Open the purchase and tap "Keep Item" or "Mark as Returned" in the Return Window card. You can also swipe a purchase to the right in the list, or tap "Keep Item" directly on the reminder notification.
• How do I add a Home Screen or Lock Screen Widget?
  Long press on your iPhone Home Screen until the apps jiggle > tap the "+" button in the top corner > search for "TicketBox Vault" > choose the Return Deadlines widget.

Feature Requests & Feedback

Have an idea for our next update? We actively review community suggestions. Send us an email.